Course Overview

Effective supervision is critical in ensuring that operational business goals are achieved. Those who play the roles of a supervisor in a business need to be able to balance business requirements with the interpersonal skills required to meet the needs of their stakeholders. In order to do so, it is important to be aware of the fundamentals of supervision.

This course will help focus and develop the skills required to be an effective supervisor which will in turn ensure the business goals are achieved with trust, respect, accountability, and a positive workspace. The course also encourages a process of self-understanding, learning, and practice for the core skills which develop true supervisory skill.

Learning Outcomes

Upon completing this Supervisory Management Skills Training Course successfully, participants will be able to:

  1. Demonstrate awareness of the role and requirements of a supervisor within business
  2. Positively motivate and engage their employees and teams in the achievement of company goals and targets
  3. Effectively and consistently communicate in a manner which engenders clear employee understanding of their role and fosters positive relationships
  4. Comprehend and apply employment legislation and internal policy in a consistent manner as it applies to the situation and circumstances
  5. Know how to escalate issues to the relevant department in a timely manner

Course Coverage

Defining Supervisory Management

  • The roles and responsibilities of a supervisor
  • The difficulties experienced by a supervisor
  • The key competencies needed by supervisors


  • Definition of leadership and the qualities required to lead people
  • Different leadership roles
  • Your preferred personal leadership style
  • Leadership styles – which is appropriate?


  • How people are motivated
  • The role of the supervisor in motivating others
  • Guidelines on motivating people

Being a supervisor today

  • Scope and nature of supervision
  • The supervisor’s distinct roles
    • An operational role
    • A leadership role
    • A communication role
  • The supervisor’s skills checklist
    • Technical
    • Human
    • Conceptual
  • The supervisor’s competency self-assessment inventory
  • The supervisor’s image

Time Management

  • Identifying time wasters
  • Being an effective time manager
  • Choosing the right time to do the right work
  • Using the ‘prime time’ principle

Effective Delegation

  • The advantages and disadvantages of delegation
  • Reasons why supervisors may not delegate
  • When to delegate
  • To whom to delegate
  • How to delegate
  • Using delegation to develop your team

Main Supervisory Functions

  • Organising and delegating the work of the team
  • Coordinating the work of the team
  • Building and leading a synergized team
  • Ensuring that performance conforms to plans
  • Establishing standards for high performance
  • Implementing effective problem-solving techniques

Supervisor as a Powerful Communicator

  • Generating enthusiasm using two-way communication
  • Leveraging the power of positive attitude in your team
  • Maintaining an atmosphere of trust and cooperation
  • Developing the habits of an active listener
  • Using body language for impact
  • Building rapport with the team – ‘The Mirroring Technique’
  • Writing professional and accurate E-mails
  • Providing proper orientation and positive discipline

Monitoring and Developing the Team’s Performance

  • Monitoring your team’s progress
  • Helping the team members build on their strengths
  • Increasing the team’s productivity
  • Identifying the right time for coaching
  • Identifying the right time for mentoring
  • Being accessible and providing support

Managing Time Effectively To Increase Productivity

  • Keeping a to-do-list
  • Prioritizing your typical day
  • Breaking tasks down into steps
  • Using a progress report to track schedule
  • Learning how to avoid typical time wasters
  • Making your meetings short and productive

Behavioural Styles

  • Understanding different behavioural styles
  • Taking the right attitude
  • The benefits of being assertive
  • Key steps to being assertive

Reviewing Performance

  • Giving constructive feedback
  • Feedback principles
  • Performance appraisals
  • Coaching vs. counselling
  • Applying the new skills learnt back in the workplace

Duration: 6 days


  • Kenyans: available on request.
  • USD 2500.

Venue: Nairobi and Mombasa, Kenya and Kigali, Rwanda