Our corporate training covers the following spectrum of areas among others:

Course Overview

The Finance for Non-Finance Managers is specifically designed for experienced executives from non-financial backgrounds who need to understand, evaluate and deliver results while utilizing financial information to inform their decisions.

Learning Outcomes

By the end of this Finance for Non-Financial Managers training course your participants will be able to:

  1. Understand financial terms and confidently discuss issues that affect company finance
  2. Interpret the three key financial statements – Profit & Loss, Balance Sheets and Cash Flow
  3. Plan, Implement and Monitor a Budgets

Training Coverage

  • The financial objectives of the business
  • How a company is funded – debt & equity
  • The key financial statements
    • Profit & Loss Account,
    • Balance Sheet and Cash Flow Statement
  • Profit v Cash Accounting
  • Key Financial Ratios – profitability & operational gearing
  • Breakeven analysis
  • Working Capital & Cash Flow management
  • Accruals & Prepayments
  • Costs – behaviour & treatment
  • Capex & Opex and Depreciation
  • Budgeting & Forecasting
  • Management Accounts

Duration: 5 days

Cost:

  • Kenyans: available on request.
  • USD 2000.

Venue: Nairobi and Mombasa, Kenya and Kigali, Rwanda

Course Overview

The Customer Service Excellence training focuses on all types of customers and how to serve them better. The participants will be provided a strong skill-set including in- person and over the phone techniques, dealing with difficult customers, and generating return business.

Learning Outcomes

By the end of this Customer Service Excellence training course your participants will be able to:

  1. Appreciate what Customer Service is, and why it is important
  2. Understand the change nature of customer expectations and how to meet them
  3. Learn how to solve the three main types of customer problems
  4. Deal confidently and assertively with difficult people
  5. Use communication skills effectively and overcome barriers
  6. Understand which personal skills will help you in your role
  7. See how exceptional customer service is based on six areas
  8. Know how great customer service benefits everybody involved

Training Coverage

  • Introduction to Customer Service
    • Developing a Customer-Centric Mindset
    • Who Are Your Customers?
    • Internal Customers
    • External Customers
    • When & Where Does Customer Service Take Place?
    • The Need for Customer Service
    • Rewards Penalties
    • What Does Customer Service Mean To You?
    • Unpleasant Experiences
    • Satisfying Experiences
    • Developing a Customer Friendly Attitude
    • Evaluation
    • Excitement is Contagious
  • Customer Service: Communication Skills
    • Developing Effective Communication Skills
    • Presenting a Professional Image
    • Non-verbal Communication Skills
    • Body Language
    • Key Body Language Aspects
    • Physical Distance
    • Verbal Communication Skills
    • Choice of Words
    • Tone of Voice
    • The Choice of Words
  • Customer Analysis: Knowing your Customer
    • Knowing Your Customer
    • Customer Expectations
    • Assertive Working Style
    • Results-Oriented
    • Analytical – Details-Oriented
    • Amiable – People-Oriented
    • Dominant Behavioral Style
    • Determining Your Level of Service
  • Calming Upset Customers
    • What Makes Customers Upset?
    • Avoiding Upsets
    • What Can You Do To Avoid Upsets?
    • Key Steps to Calming Upset customers
  • Telephone Customer Service
    • Mastering the Telephone
    • Answering the Telephone
    • A Professional Greeting
    • Active Listening
    • Putting Callers on Hold
    • Recommendations
    • Transferring a Call
    • Taking a Message
    • Voice Mail _ Closing the Call
  • Internet Customer Skills
    • The Internet Customer
    • E-mail Communication Guidelines
    • Online Chat _ Internet Customer Skills
    • Scripted Responses
    • Introduction
    • Placing a Chat on Hold
    • Closing a Chat session
    • Websites
    • Knowledge-base
    • FAQ
    • Auto responders
    • Customer Online Support
  • Time Management Strategies
    • Taking Control of Your Time
    • Time Analysis: Task Identification
    • Task Analysis
    • Personal Suitability
    • Efficiency
    • Task Analysis
    • Task Prioritization
    • Relative Importance
    • Time-frame
    • Time Wasters
  • Stress Management Strategies
    • What Causes Stress?
    • Stress Symptoms
    • What Can Be Done To Manage Or Even Eliminate Stress?

Duration: 5 days

Cost:

  • Kenyans: available on request.
  • USD 2500.

Venue: Nairobi and Mombasa, Kenya and Kigali, Rwanda

Course Overview

This course provides an overview of the consumer and his/her need for informed personal financial decisions & judgments. Topics include: money management and planning, budgeting, tax planning credit and borrowing, saving and investment, housing, taxes, and retirement and estate planning.

Managing Personal Finances is mandatory in today’s world. It provides the means of keeping track of personal expenses, personal debt and subsequently helps the calculation of a person’s net worth financially. It is also a critical function in organizations. Successful leadership and management of others requires successful leadership and management of oneself. Personal Finance Management is therefore a critical function in self-management.

Learning Outcomes

On completion of the Personal Financial Management course, participants will be able to:

  1. Assess their current budget, improve current spending habits and develop a new budget
  2. Track their expenses and prioritize their expenses
  3. Implement the strategies need to stick to a budget
  4. Build their emergency fund
  5. Differentiate between good debt and bad debt
  6. Understand the role and importance of insurance
  7. Plan effectively for retirement
  8. Understand the importance of estate planning
  9. Understand the importance of investing and the steps needed to begin investing

Course Coverage

  • Budgeting
    • Examining an individual’s beliefs and stories about money and how it influences money problems
    • Determining one’s financial goals
    • What is budgeting
    • Types of Budget plans
    • The budgeting process
    • How to assess one’s current budget
    • Strategies for effective budgeting
    • Create a new budget
  • Savings
    • Importance of Saving and Building Wealth
    • Differentiate between checking accounts, savings account and mutual funds
    • Strategies to save
    • The role of banks, credit unions, mutual funds
    • Calculate net worth
    • Steps to build an emergency fund
  • Introduction To Investments
    • What are investments
    • Prerequisites to investments
    • Types of investments
    • Benefits and risks of investing
    • Steps to get started with investing
  • Debt and credit
    • What is Debt and Credit
    • What are the 5 C’s of Credit
    • Types of Debt
    • Calculate Debt-Service Ratio
    • Understand Good Debt vs Bad Debt
    • How to manage credit cards
    • What is your credit report and credit score
    • How to manage debt
  • Retirement
    • How to prepare for retirement
    • The main challenge about retirement
    • Myths about retirement
    • Main sources of retirement income
  • Protection and estate planning
    • What is insurance
      • Types of insurance
      • Health Insurance
      • Car Insurance
      • Home insurance
    • Estate Planning
      • Wills and Testaments

Duration: 5 days

Cost:

  • Kenyans: available on request.
  • USD 2000.

Course Overview

Effective supervision is critical in ensuring that operational business goals are achieved. Those who play the roles of a supervisor in a business need to be able to balance business requirements with the interpersonal skills required to meet the needs of their stakeholders. In order to do so, it is important to be aware of the fundamentals of supervision.

This course will help focus and develop the skills required to be an effective supervisor which will in turn ensure the business goals are achieved with trust, respect, accountability, and a positive workspace. The course also encourages a process of self-understanding, learning, and practice for the core skills which develop true supervisory skill.

Learning Outcomes

Upon completing this Supervisory Management Skills Training Course successfully, participants will be able to:

  1. Demonstrate awareness of the role and requirements of a supervisor within business
  2. Positively motivate and engage their employees and teams in the achievement of company goals and targets
  3. Effectively and consistently communicate in a manner which engenders clear employee understanding of their role and fosters positive relationships
  4. Comprehend and apply employment legislation and internal policy in a consistent manner as it applies to the situation and circumstances
  5. Know how to escalate issues to the relevant department in a timely manner

Course Coverage

Defining Supervisory Management

  • The roles and responsibilities of a supervisor
  • The difficulties experienced by a supervisor
  • The key competencies needed by supervisors

Leadership

  • Definition of leadership and the qualities required to lead people
  • Different leadership roles
  • Your preferred personal leadership style
  • Leadership styles – which is appropriate?

Motivation

  • How people are motivated
  • The role of the supervisor in motivating others
  • Guidelines on motivating people

Being a supervisor today

  • Scope and nature of supervision
  • The supervisor’s distinct roles
    • An operational role
    • A leadership role
    • A communication role
  • The supervisor’s skills checklist
    • Technical
    • Human
    • Conceptual
  • The supervisor’s competency self-assessment inventory
  • The supervisor’s image

Time Management

  • Identifying time wasters
  • Being an effective time manager
  • Choosing the right time to do the right work
  • Using the ‘prime time’ principle

 Effective Delegation

  • The advantages and disadvantages of delegation
  • Reasons why supervisors may not delegate
  • When to delegate
  • To whom to delegate
  • How to delegate
  • Using delegation to develop your team

Main Supervisory Functions

  • Organising and delegating the work of the team
  • Coordinating the work of the team
  • Building and leading a synergized team
  • Ensuring that performance conforms to plans
  • Establishing standards for high performance
  • Implementing effective problem-solving techniques

Supervisor as a Powerful Communicator

  • Generating enthusiasm using two-way communication
  • Leveraging the power of positive attitude in your team
  • Maintaining an atmosphere of trust and cooperation
  • Developing the habits of an active listener
  • Using body language for impact
  • Building rapport with the team – ‘The Mirroring Technique’
  • Writing professional and accurate E-mails
  • Providing proper orientation and positive discipline

Monitoring and Developing the Team’s Performance

  • Monitoring your team’s progress
  • Helping the team members build on their strengths
  • Increasing the team’s productivity
  • Identifying the right time for coaching
  • Identifying the right time for mentoring
  • Being accessible and providing support

Managing Time Effectively To Increase Productivity

  • Keeping a to-do-list
  • Prioritizing your typical day
  • Breaking tasks down into steps
  • Using a progress report to track schedule
  • Learning how to avoid typical time wasters
  • Making your meetings short and productive

Behavioural Styles

  • Understanding different behavioural styles
  • Taking the right attitude
  • The benefits of being assertive
  • Key steps to being assertive

Reviewing Performance

  • Giving constructive feedback
  • Feedback principles
  • Performance appraisals
  • Coaching vs. counselling
  • Applying the new skills learnt back in the workplace

About the Course

Learning Outcomes

Duration: 6 days

Cost:

  • Kenyans: available on request.
  • USD 2500.

Venue: Nairobi and Mombasa, Kenya and Kigali, Rwanda

About the Course

The goal of the programme is to prepare school leavers aspiring to join post-secondary and various training institutions to be knowledgeable, competent and ethical in their career development and future choices.  Additionally, it is to lay a foundation that ensures young people are equipped with skills to pursue their college and University education and start their careers.

Expected Learning Outcomes

By the end of the College Life Preparation Seminar, participants will be able to:

  1. Understand the basics of how colleges and universities operate.
  2. Identify and describe what faculty are looking for in college-level academic work.
  3. List some effective study strategies.
  4. Identify some strategies for exploring and selecting a major.
  5. Identify the various types of grants and scholarships available and describe the steps involved in applying to these.
  6. Discuss the college life, with special attention to the benefits/limitations of living on or off College.
  7. Identify some strategies for getting the most out of College life activities (investigating student clubs, fraternities, sororities, etc.).

Course Coverage

  1. Why College is Different than high school
  • Freedom
  • Diversity
    • Cultural Diversity
    • Gender roles Diversity
    • Religious Diversity
    • Racial Diversity
    • Diversity of Educational Background
    • Diversity of Geographical Origin
    • Diversity of Socio-Economic Background
    • Diversity of age
    • Diversity of Political Views
    • Diversity of Physical Ability
  • Living with Freedom and in Diversity
  1. Choosing the right college
  • Checking Accreditation Status
  • Location and size of the College
  • Cost of Attending the College
  • Academic Quality of the College
  • Faculty
  • Specializations Offered by the College
  • Students Housing
  • Extracurricular Activities of the College
  • Spirituality of the College
  • Social Opportunities
  1. Choosing the Career of Your Life
  • Self-Assessment
  • Career Exploration
  • Evaluate Options
  • Selecting One of the Options
  1. What They Never Tell You about College
  • Some Students Fail
  • Some Students Drop out of College
  • Some Graduates are Jobless
  • Some Students get Addicted to Drugs
  • Some Students are Suspended or Expelled
  • Students get Unplanned Pregnancies and Sexually transmitted diseases
  • Sometimes Students Riot and Colleges are Closed
  • There may be Staff Shortages
  • Marks Sometimes go Missing
  • Some Students Die
  1. What You Must Achieve in College
  • Completing Your Studies Successfully
  • Building Your Personal Brand
  • Scoring Good Grades
  • Developing Your Talent
  • Studying for a Professional Qualification
  • Developing Your Leadership Skills
  • Building the Right Networks
  • Gaining Knowledge in One’s Career and Industry
  • Getting a Job or Starting a Business
  • Develop Lasting Friendships
  • Becoming More Civilized and Tolerant
  • Developing Self-leadership and Personal Mastery
  • Seeking Excellence in Everything
  • To Remain in Good Health
  1. Your Academic Performance
  • Preparation for Class
  • Knowing your Lecturers
  • Study Routine
  • Study Strategies
  • Taking Responsibility for Your Own Success
  1. Your Non-academic Performance
  • Choice of Friends
  • Finding a Mentor
  • Clubs and Societies
  • Developing Your Talent
  • Seeking Opportunities for Leadership
  1. Seeking Internship Opportunities
  • Identifying Internship Opportunities
  • Maximizing from Internship
  1. Seeking Employment Opportunities
  • Identifying Employment Opportunities
  • The appropriate resume or CV
  • A good cover letter
  • Following Instructions
  • Importance extra-curricular activities
  • Handling an interview
  • Attitudes and Mindsets
  1. Why College Opportunities May Pass You!
  • Dealing with
    • Financial Challenges
    • Loneliness and Homesickness
    • Stress and Depression
    • Sickness
    • Compatibility with Roommates
    • Relationship Breakdowns
    • Imposed Study Programs
    • Unqualified and Dishonest Lecturers
    • Unhealthy and Unfriendly Environment
    • Inadequate Learning Resources
  1. Why You May be Stressed in College
  • New Routines
  • Time Management
  • Lack of Social Support
  • Financial Challenges
  • Relationship Breakdowns
  • Sexual Harassment
  • Managing Stress
  1. Maximizing opportunities while in College
  • Earning Side-Income as You Study
  • Make wise use of his time
  • Learning about various occupations
  • Joining a College clubs or organizations on College
  • Joining a professional organization or society
  • Learning How to Write a CV, to Prepare for an Interview, and an a Job Search
  • Attending Career Fairs
  • Participating in Volunteer Community Service Projects

Duration: 7 days

Cost: Kenyans: USD 350.

None- Kenyans: Available on request

Venue: Nairobi, Mombasa, Nakuru and Kisumu.